FAQ

Help & Support

Frequently Asked Questions

Everything you need to know about controllers, Marius Boards, paddles, ordering and shipping.

Ordering & Shipping

How long does it take to process my order?

Every controller is built by hand and tested after you order. The time depends on your configuration and current order volume – feel free to message us for an exact estimate.

How does shipping work?

You can find all information on shipping costs and delivery options in our shipping policy.

Which payment methods are available?

You can see all currently available payment methods at checkout.

Can I cancel my order?

Information on your statutory right of withdrawal and possible exceptions can be found in our refund policy.

Controller & Upgrades

Can I customize my controller?

Yes! In our PS5 configurator you choose board, colors, paddles, sticks and upgrades – and see every change live in the 3D preview.

What is the difference between 2 and 4 paddles?

2 paddles means two buttons on the back, 4 paddles means four. With the standard Sony board you choose the mapping directly in the configurator – the paddle numbers are shown in the preview.

Are paddles and back buttons programmable?

With the standard Sony board you set the mapping when ordering. With a Marius Board you map them yourself in the Marius software and can change them at any time.

Does the controller work on PS5 and PC?

With the standard Sony board your controller works on PlayStation and PC. Controllers with a Marius Board only work on PC via USB cable – not on PS4 or PS5.

Marius Board

What is a Marius Board?

An alternative controller board with up to 8,000 Hz polling rate – for extra fast input on PC. All details are on our Marius Board Info page.

Which features are lost with a Marius Board?

Vibration, gyro, touchpad tracking, speaker, microphone, AUX jack, as well as console and Bluetooth use.

Service & Contact

Do you offer a send-in service?

Yes! You can send in your own controller and have us modify it. Please book the matching service before shipping.

Can I get my controller repaired?

Send us a short description of the problem – we'll check whether we can help.

How do I reach customer service?

Via our contact page, by email to info@pulzegaming.de or through our social media channels.

Still have questions?

Our support team is happy to help you choose.

Get in touch →